1. Information We Collect
Shenzhen Intime Crafts Co., Ltd. ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website and submit inquiries, and how we use, protect, and share that information.
We collect information that you provide directly to us through our Request for Quotation (RFQ) form, contact form, email, WhatsApp, or other communication channels. The information we may collect includes:
- Personal contact details: Your name, email address, phone number, and country;
- Company information: Your company name and business details;
- Project details: Product requirements, quantity, target price, delivery requirements, and any specifications you share with us;
- Uploaded files: Artwork, design files, reference images, logos, and other files you upload through our inquiry form (including JPG, JPEG, PNG, PDF, AI, EPS, SVG, CDR, and ZIP files);
- Communication records: Messages, emails, and other correspondence between you and our team;
- Technical data: IP address, browser type, device information, and pages visited, collected automatically when you browse our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and respond to your inquiry or quote request;
- To communicate with you about your project, including providing quotations, product samples, and production updates;
- To fulfill orders, arrange shipping, and provide after-sales support;
- To improve our products, services, and website content;
- To send you relevant product updates or promotional materials (only with your explicit consent, and you can opt out at any time);
- To comply with applicable legal obligations and protect our legitimate business interests.
We do not use your personal information for automated decision-making or profiling.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly;
- Analytics cookies: Help us understand how visitors interact with our website so we can improve its performance and content;
- Preference cookies: Remember your settings and preferences for a better experience.
You can control or disable cookies through your browser settings. However, disabling some cookies may affect the functionality of the website.
4. How We Share Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: With trusted third-party service providers who assist us in operating our website, processing payments, arranging shipping, or conducting our business, under confidentiality obligations;
- Business partners: With your consent, we may share your project details with manufacturing partners or subcontractors involved in producing your order;
- Legal compliance: When required by law, court order, or government authority, or to protect our legal rights and safety.
5. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure and encrypted data transmission;
- Access controls limiting personal data access to authorized personnel only;
- Regular security reviews and staff training on data protection.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Inquiry data: We retain RFQ submissions and related correspondence for up to 24 months after the last interaction;
- Order records: Transaction and order-related data is retained for up to 7 years for accounting and legal purposes;
- Technical logs: Server and analytics logs are retained for up to 12 months.
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable data protection laws (such as the GDPR or CCPA), you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you;
- Correction: Request that we correct inaccurate or incomplete information;
- Deletion: Request that we delete your personal information, subject to legal retention requirements;
- Restriction: Request that we limit the processing of your data;
- Objection: Object to our processing of your personal information;
- Withdrawal of consent: Withdraw your consent for marketing communications at any time;
- Data portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at sales@intimecrafts.com.
8. Third-Party Links
Our website may contain links to third-party websites or services, such as social media platforms, WhatsApp, and analytics tools. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Shenzhen Intime Crafts Co., Ltd.
Email: sales@intimecrafts.com
Address: Factory Building No. 6088 Pingshan Avenue, Laokeng Community, Longtian Road, Pingshan District, Shenzhen City, Guangdong, China
Last updated: 7/3/2026